FAQs

How long does shipping take?

Orders are processed within 1–3 business days (Mon–Sat). Standard U.S. shipping typically arrives within 4-7 business days (Mon-Sat) after dispatch.

How much does shipping cost?

Free Shipping for all orders within USA

Do you offer returns?

Yes. We accept returns within 30 days of delivery on eligible items in original condition.

How long do refunds take?

Approved refunds are processed within 7 business days after your return has been received and inspected.

Do you charge restocking fees?

No. Octavia Boutique does not charge any restocking fees for returns.

How do I start a return?

To request a return, please contact our support team by email and we will provide return instructions.

 support@octaviaboutique.shop

Can I track my order?

Yes. Once your order ships, you will receive a tracking number by email so you can follow your package during delivery.

What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout.

Do you ship internationally?

At this time, Octavia Boutique ships within the United States only.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make modifications.

CUSTOMER SUPPORT

📧 support@octaviaboutique.shop
📞 +1 410-323-3066
📍 94 Village Square, Baltimore, MD 21210, United States
🕒 Business Hours: Mon-Sat | 10AM–6PM