Shipping policy

Last Updated: July 19, 2026

Thank you for shopping with Octavia Boutique. We are committed to processing every order carefully and delivering your purchase as efficiently as possible.

This Shipping Policy explains our shipping destinations, shipping costs, order-processing times, estimated delivery times, tracking procedures, address requirements, cancellations, and the steps to follow if a shipment is delayed, damaged, missing, or returned to us.

By placing an order through our website, you acknowledge and agree to this Shipping Policy.

Shipping Destinations

Octavia Boutique currently ships to valid residential and commercial physical addresses within the United States.

We currently do not offer international shipping.

We currently do not ship to P.O. Boxes.

Customers must provide a complete and accurate physical delivery address during checkout.

We may be unable to process or deliver an order if the shipping address is incomplete, invalid, outside our delivery area, or otherwise not accepted by the shipping carrier.

Shipping Cost

We provide free standard shipping on all eligible orders shipped within the United States.

No minimum purchase is required for free standard shipping.

All website prices and transactions are processed in United States Dollars (USD).

Any applicable taxes will be displayed during checkout.

Free standard shipping applies to the original eligible shipment. If a package must be shipped again because the customer provided an incorrect address, refused delivery, or failed to collect the package, additional reshipping charges may apply.

Order Processing Time

After payment has been successfully authorized, orders generally require 1–3 business days (Mon - Sun) to be reviewed, prepared, packed, and transferred to the shipping carrier.

Orders placed after 3:00 PM Eastern Time generally begin processing on the following business day.

Processing may take longer during:

Federal holidays or carrier-observed holidays.
Promotional events or periods of unusually high order volume.
Severe weather or regional emergencies.
Payment or fraud-verification reviews.
Other circumstances outside our reasonable control.

An order-confirmation email means that we have received your order. It does not mean that the order has already shipped.

Estimated Delivery Time

Once an order has completed processing and has been transferred to the carrier, standard delivery generally takes approximately 4–7 business days(Mon - Sun)

Processing Time: 1–3 business days (Mon - Sun)

Carrier Transit Time: 4–7 business days (Mon - Sun)

Estimated Total Delivery Time: 5–10 business days (Mon - Sun)

The estimated total delivery period begins after the order is successfully placed and payment is approved.

Delivery dates are estimates and are not guarantees. Actual delivery time may vary depending on the destination, carrier operations, holidays, weather, address accuracy, security inspections, transportation delays, and other circumstances outside our reasonable control.

Order Confirmation

After placing an order, you should receive an order-confirmation email at the email address submitted during checkout.

Please review the confirmation carefully and verify:

Your full name.
Your email address and telephone number.
Your billing and shipping addresses.
The products ordered.
Product sizes, colors, and quantities.
The order total and payment information.

If any information is incorrect, email support@octaviaboutique.shop as soon as possible and include your order number.

Shipping Confirmation And Tracking

Once your order has shipped, we will send a shipping-confirmation email containing the available tracking information.

Tracking information may take up to 48 hours after shipment to become active or display movement on the carrier's website.

You may also check the status of your shipment through our Track Orders page: https://octaviaboutique.shop/pages/track-order

Please check your spam, junk, or promotional email folder if you do not receive the shipping-confirmation email.

If tracking has not updated more than 48 hours after shipment, please contact us with your order number.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify all address details, including:

Recipient's full name.
Street address.
Apartment, suite, building, or unit number, when applicable.
City.
State.
ZIP code.
Telephone number.

Octavia Boutique is not responsible for shipment delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated information provided by the customer, except where applicable law requires otherwise.

Address Changes

Please contact us immediately if you need to correct or change your shipping address.

We will make a reasonable effort to update the address if the order has not entered fulfillment or been transferred to the carrier.

Address changes cannot be guaranteed after an order has been confirmed, processed, packed, or shipped.

Once a package has shipped, we may no longer be able to change the delivery address. Any carrier address-change service may be subject to carrier availability and additional fees.

Customers should not place a second order solely to correct an address without first contacting our customer-support team.

Order Changes

Requests to change a product, size, color, quantity, shipping address, or customer contact information should be submitted within 24 hours after purchase.

We will make a reasonable effort to complete the requested change. However, changes cannot be guaranteed after fulfillment or shipment has started.

24-Hour Order Cancellation

Orders may be canceled within 24 hours after purchase.

To request a cancellation, email support@octaviaboutique.shop as soon as possible and include your order number.

We will make a reasonable effort to process an eligible cancellation request received within the 24-hour period.

If the order has already shipped and can no longer be stopped, you may return the eligible product after delivery in accordance with our Return & Refund Policy.

Approved eligible returns are accepted by mail and include a prepaid return label at no cost to the customer.

Delivery Delays

Although we work to process and ship orders within the stated timeframe, delays may occasionally occur.

Possible causes include:

Severe weather or natural disasters.
Federal holidays or increased seasonal shipping volume.
Carrier-service interruptions.
Transportation or logistical problems.
Incorrect or incomplete delivery addresses.
Security inspections.
Regional or public emergencies.
Events outside our reasonable control.

We cannot guarantee an exact delivery date when a delay is caused by the carrier or another circumstance outside our reasonable control.

Customers purchasing products for weddings, parties, travel, celebrations, or other time-sensitive occasions should place their orders early.

Tracking Shows Delivered But The Package Is Missing

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on the order is correct.

Check the mailbox, porch, garage, building entrance, reception desk, package room, and other secure delivery areas.

Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.

Allow a short additional period, because some carriers may mark a package delivered shortly before completing final delivery.

Contact the carrier using the supplied tracking number.

If the package remains missing after these steps, contact us with your order number and tracking number.

We will review the available tracking information and provide reasonable assistance with an appropriate carrier inquiry. Carrier investigations may require additional time.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package may have been lost in transit, contact us and provide:

Your full name.
Your order number.
Your complete shipping address.
Your tracking number.
A brief description of the issue.

We will review the shipment and may open an inquiry or claim with the carrier.

Any eligible replacement or refund will be determined after reviewing the shipment details, carrier information, and circumstances of the order.

Damaged Packages Or Products

Please inspect your shipment promptly after delivery.

If the package or product arrives damaged, email us as soon as possible and include:

Your order number.
A description of the damage.
Clear photographs of the shipping package.
Clear photographs of the damaged product.
A photograph of the shipping label, when available.

Please retain the original packaging and affected product until our customer-support team has completed its review.

Damaged, defective, incorrect, or missing-product claims are also governed by our Return & Refund Policy.

Undeliverable Or Returned Packages

A shipment may be returned to us when:

The shipping address is incomplete or incorrect.
The recipient is unavailable.
Delivery is refused.
The package is not collected from the carrier.
The carrier cannot access the delivery location.
The supplied address does not accept the selected delivery service.

If your package is returned to us, contact customer support to discuss the available options.

Additional shipping charges may apply if an order must be shipped again because of an incorrect address, refused delivery, failure to collect the shipment, or another issue caused by information or actions supplied by the customer.

If a returned package is eligible for cancellation or refund, the request will be handled according to our Return & Refund Policy.

Delivery Responsibility

Customers are encouraged to monitor tracking information and make suitable arrangements to receive their delivery.

To the extent permitted by applicable law, responsibility for securing a package generally transfers to the recipient after the carrier confirms successful delivery to the address supplied during checkout.

If a package is reported missing after confirmed delivery, we will provide the available tracking details and reasonable assistance with a carrier inquiry.

Fraud Prevention And Order Verification

To protect customers and our business from unauthorized transactions, some orders may require additional verification before shipment.

We may contact the customer to verify:

Customer identity.
Billing or payment information.
Shipping information.
Order details.

An order may be delayed or canceled when:

Required verification cannot be completed.
Payment authorization fails.
Billing or shipping information appears invalid or inconsistent.
The transaction is identified as potentially fraudulent.
The transaction appears unauthorized.
The order violates our Terms of Service.

If an order is canceled after payment has been collected, the eligible amount will be returned to the original payment method.

Returns After Delivery

Eligible products may be returned within 30 calendar days from the delivery date.

Returns are accepted by mail.

Approved eligible returns include a free prepaid return label.

We do not charge a restocking fee for approved eligible returns.

Approved refunds are issued to the original payment method within 7 business days after the return is received, inspected, and approved.

Eligible exchanges are available within 30 days, subject to product availability.

Complete return, exchange, and refund conditions are available in our Return & Refund Policy.

Policy Updates

We may revise this Shipping Policy periodically to reflect changes in our shipping services, carriers, processing procedures, business operations, or legal obligations.

The revised policy will be published on this page with an updated “Last Updated” date.

The Shipping Policy in effect when an order is placed will generally apply to that order.

Related Store Policies

Return & Refund Policy: https://octaviaboutique.shop/policies/refund-policy

Payment Policy: https://octaviaboutique.shop/pages/payment-policy

Track Orders: https://octaviaboutique.shop/pages/track-order

Contact Us

For questions about shipping, tracking, delivery, an address correction, or an existing order, please contact us:

Phone: +1 410-323-3066

Email: support@octaviaboutique.shop

Address: 94 Village Square, Baltimore, MD 21210, United States

Store Business Hours: Monday, Wednesday, Thursday, Saturday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 4:00 PM